We strongly encourage you to check our FAQ, where you may find comprehensive answers to most of your questions.
You can also reach out to our customer service through the contact form .

Products

We are sorry to hear that you received a damaged product. To promptly address this issue, we kindly ask you to follow the procedure below and contact us within 24 hours of receiving your order:

1. Take clear photos of the product packaging, highlighting any visible damage.
2. Capture photos of the defective product from at least three different angles, ensuring that the details of the issue are clearly visible.
3. When contacting us, please include your invoice number to expedite the process.
4. Describe the problem in detail so that we can better understand the situation.

These pieces of information will assist us in handling your request quickly and efficiently. We are committed to resolving this situation as swiftly as possible. It is important to note that attempting to modify or repair the product yourself will void the warranty. We recommend refraining from such actions without our approval to avoid any impact on the resolution process. Thank you for your understanding and cooperation.

We are sincerely sorry to hear that the product you received is defective.
We understand how frustrating this can be and we are here to help.

Before contacting us, we encourage you to check whether the installation of the product has been carried out in strict compliance with our installation advice and our conditions of use.
In most cases, problems encountered are resolved by following these instructions.

Taking the time to check these items could not only save you time, but also contribute to a quicker resolution of any potential issues.

If, despite this, you continue to encounter difficulties, we invite you to follow the following procedure:

  1. When contacting us, please include your invoice number to expedite the process.
  2. Describe the problem in detail: When communicating, please describe the malfunction as precisely as possible. This will help us understand the nature of the problem.
  3. Provide photos/video: If possible, please take photos or videos illustrating the malfunction. This will allow us to assess the situation more effectively.
    Take clear photos of the product packaging, highlighting any visible damage.

This information will help us process your request quickly and efficiently.
We are committed to resolving this situation as quickly as possible. Thank you for your understanding and cooperation.

You benefit from a withdrawal period of 14 days from receipt of your order.
During this period, you have the possibility to contact us to obtain the returns address if you wish to return a product that you no longer want.

For the return to be accepted, it is essential that the product(s) are in perfect condition, as you received them: in their (their) packaging and their (their) original unopened packaging, without traces, with all accessories, instructions, gifts possibly offered.

Please note that return costs are the responsibility of the customer. We strongly recommend that the customer insure their package, as we decline all responsibility in the event of loss.

Upon receipt of the package, we will perform a thorough inspection.
If the return conditions are not respected, this may influence the value of the refund, which could be reduced.
We also reserve the right to dispute the refund in such cases, and the customer will be contacted accordingly to recover their product(s) at their expense.

To obtain information about a product, you have several options:

  • Visit the relevant product page: Most details about our products, including features and specifications are available on our website. Navigate to the product page you are interested in to find this information.
  • Read our product sheets : Take the time to carefully browse our product sheets.
    They're packed with detailed information about each item, giving you an in-depth understanding of its features.
  • Contact our customer service: If you have specific questions or prefer personalized assistance, please do not hesitate to contact our customer service.

Go to the product page in question.
There you will generally find information on real-time availability: In stock or Out of stock.

We make every effort to maintain adequate stock levels, but availability may vary.
Do not hesitate to contact us for additional information.

Orders

We are sorry, but we cannot set aside the products.
We encourage you to place your order as soon as possible to ensure product availability.

If you have any concerns regarding the availability of a specific item, please do not hesitate to contact us, and we will be happy to provide you with information on current availability.

To change the contents of your order, follow these simple steps:

  1. Click on the cart icon at the top right of the page to access your cart.
  2. On the cart page, you should see the list of selected items.
  3. To add or remove items, adjust the quantities or use the delete options.
  4. If you have a promotional code, enter it in the appropriate section.
  5. Click the "Update Cart" button to apply the changes.
  6. Once your cart is updated, you can proceed to checkout.

Remember to check your cart carefully before finalizing your order.

To cancel your order, follow these steps:

  1. Log in to your customer account on our site.
  2. Find the order you want to cancel.
  3. If the order has not yet been processed, contact our customer service quoting the order number and request cancellation.
  4. If the order has already been processed, please contact us immediately through our customer service team to discuss available options.

Please note that all cancellations are subject to our cancellation policies and may depend on order processing status.

If you have not yet received an order confirmation email, here are some steps to follow:

  1. Check your junk mail (spam) folder: The email may have been filtered to this folder by mistake.
  2. Make sure you enter your email address correctly when ordering.
  3. Wait a few minutes: Sometimes it may take a few moments for confirmation to arrive.
  4. Check your customer account on our website: You should find details about the status of your order there.

If after these checks you still have not received a confirmation, please contact us via our customer service with the details of your order, and we will do what is necessary to provide you with the necessary information.

If you are having difficulty adding a product to your cart, please follow these steps:

  1. Check product availability: Make sure the product you want to add is in stock.
  2. Clean your cache and cookies: Temporary data can sometimes cause problems. Try clearing your browser's cache and cookies.
  3. Use a different browser: Try adding the product using a different web browser to see if the problem persists.
  4. Make sure the internet connection : A stable internet connection is essential for transacting online.

If you still encounter any problems, please do not hesitate to contact us.

Customer account

To create a customer account, follow these simple steps:

  1. Click on the “Login” tab on our site.
  2. Select the “Create Account” option.
  3. Fill in the required information, such as your first and last name, email address and a secure password.
  4. Verify your email address by clicking on the confirmation link we will send you.
  5. Once your account is confirmed, log in with your email address and password.

You now have access to your customer account, where you can track your orders, save payment information, and enjoy other member-only benefits.

If you encounter any difficulty during this process, please do not hesitate to contact us for assistance.

If you are having difficulty creating a customer account, follow these steps to resolve the issue:

  1. Make sure all information entered is correct, including your email address.
  2. Check if you have entered a password that meets security requirements.
  3. If the problem persists, try clearing your browser cache or using a different browser.
  4. Make sure your internet connection is stable.
  5. If you continue to experience issues, contact our customer service for personalized assistance. We will be happy to help you create your account.

If you are having difficulty logging into your customer account, please follow these steps to resolve the issue:

  1. Check your credentials: Make sure your email address and password are entered correctly.
  2. Reset your password : If you have forgotten your password, use the reset password option to create a new password.
  3. Check your internet connection: Make sure you have a stable internet connection before attempting to connect.
  4. Clear cache and cookies: Temporary data stored in your browser can sometimes cause problems. Try clearing cache and cookies.
  5. Try a different browser : Use a different browser to see if the problem persists.

If you continue to experience difficulty, contact us for personalized assistance.

Payment

To validate and pay for your order, please follow these simple steps:

  1. Add the desired items to your cart.
  2. Go to your cart and check your order details.
  3. If you are not logged in, log in to your account or create an account.
  4. Click on the “Validate” button.
  5. Fill out your shipping and payment information.
  6. Select your preferred payment method.
  7. Confirm your order and proceed to payment.

Once your payment has been confirmed, you will receive an order confirmation by email.
If you have any issues or questions during this process, please do not hesitate to contact our customer service for assistance.

To apply your promotional code or voucher, please follow these simple steps:

  1. Add the items you wish to purchase to your cart.
  2. Go to your cart and check your order details.
  3. Find the “Discount Code” section and enter the code in the field provided.
  4. Click on "Validate" for the reduction to be taken into account.
  5. Verify that the discount has been applied correctly before finalizing your order.

We accept multiple payment methods to give you maximum flexibility.
Accepted payment methods include major credit cards such as Visa, MasterCard, American Express, as well as other secure options such as PayPal or PayPal payment in 4 installments with no fees.

There are several reasons why a payment may be declined, including credit card issues, incorrect payment information, or restrictions from the card issuer.
We recommend that you check your card details, ensure payment information is correct, and if applicable, contact your bank.

If the problem persists, consider trying another payment method or contact us for personalized assistance

We offer installment payment in four installments free of charge via PayPal, for amounts between 30 and 2000 euros.
This option offers increased flexibility for paying for your order.

We recommend that you regularly check the PayPal website for any possible updates to the conditions. LINK

To improve the payment experience and avoid possible problems, here are some recommendations:

  1. Choice of platform and browser: Use a computer or tablet, if possible, rather than a mobile phone, and try different browsers such as Firefox, Google Chrome, or Safari to see if one offers better stability.
  2. Clear cache and cookies : If you are having difficulty, try clearing your browser's cache and cookies. This may resolve some issues with order information loading slowly.
  3. Changing your payment method: If the problem persists, consider changing your payment method. Sometimes certain cards or payment methods may experience temporary problems.

If you are unable to resolve your issue by following the steps mentioned above, please do not hesitate to contact us for further assistance.

To track your order, you can use the tracking number provided to you during the shipping confirmation email.
This number will allow you to monitor the status of your package in real time.

If you have additional questions or cannot find your tracking number, check your junk mail (spam) folder, the email may have been filtered to this folder by mistake.
You can also contact our customer service who will be happy to help you.

Delivery

To change the address on your account or when confirming the order, follow these instructions:

Change the address on your account :

  1. Log in to your account on our site.
  2. Go to the 'My Account' or 'Profile' section.
  3. Look for the option 'Change address' or equivalent.
  4. Update your address and save the changes.

Change the address when confirming the order :

  1. When placing your order, after having entered the billing address, in the 'Delivery information' step, you can choose your delivery address.
  2. At that time you will have the option to change the delivery address according to your needs.
  3. Check all information carefully before finalizing the order.

Important note : If the order is already registered and you need to correct the delivery address, please contact us by email as soon as possible.
However, please note that the possibility of modification will depend on the progress of preparation of the order.
We will do our best to assist you, but please be aware that changes may no longer be possible if the order preparation is too advanced.
Thank you for your understanding.

We offer home delivery by Colissimo as well as delivery to a relay point.

No, unfortunately it is not possible to collect orders directly from the address mentioned on the site.
This address is reserved exclusively for the return of products in after-sales service.

Generally, all orders placed before 1 p.m. are processed and shipped the same day. However, during busy periods, the processing time for your order may be 24-72 hours.*

Concerning the delivery time, it is 48 hours* with Colissimo (in mainland France) and 5-7 days in Europe.

* Excluding weekends and public holidays.

Yes, we deliver to the DOM/TOM. To see what options are available, please select your destination when ordering.
Our shipping conditions are regularly updated in accordance with airsoft product legislation.

For any questions or additional information, do not hesitate to consult our customer service or your country's customs.

Yes, we offer international delivery.
When viewing your shopping cart, you can estimate the shipping costs for your country if it is available in our delivery options.

Please note that whole replica firearms may be subject to specific conditions depending on the laws of your country.

We recommend that you consult your country's customs office for detailed information and specific conditions to follow.

If you have any additional questions, please do not hesitate to contact our customer service."

Customer service

In the event of a problem, please contact us quickly by e-mail, explaining in detail the problem as well as the conditions of use (activity, terrain, climatic conditions, consumables used, maintenance carried out, modifications, etc.).

When contacting us, please include your invoice number to expedite the process.

Describe the problem in detail: When communicating, please describe the malfunction as precisely as possible.
This will help us understand the nature of the problem.

Provide photos/video: If possible, please take photos or videos illustrating the malfunction. This will allow us to assess the situation more effectively.
Take clear photos of the product from all angles, highlighting any visible damage.

We will work in collaboration with you to define the best solution, favoring remote resolutions as much as possible in order to avoid unnecessary return costs and optimize processing times.

If remote operation is not possible, we will request the product be returned for further inspection.

Following this inspection, and if the problem results from a manufacturing defect (problems linked to normal wear of parts or inadequate maintenance are not covered by the warranty) , we undertake to provide you with a perfectly functional product. .

If you have not found the answer to your question even after consulting our FAQ, do not hesitate to contact us using our dedicated form.