Booking conditions

These general conditions of sale are concluded between the company "JV TACTICAL AIRSOFT CUSTOM" and individuals wishing to make purchases from this company. These conditions are applicable to all orders made to the company JV TACTICAL AIRSOFT CUSTOM, registered with the RCS registry, under Siret number: 83528188200018 and to all its invoices. Consequently, placing an order with JV TACTICAL AIRSOFT CUSTOM implies acceptance of all the general conditions of sale. 

The buyer must declare that he has read these general conditions of sale by checking the box designated as such in order to be able to validate his order on the purchase page. This validation has the value of an electronic signature during the sale, and corresponds to a handwritten signature.

Products

The products offered for sale by JV TACTICAL AIRSOFT are those which appear on the website, on the day of the consultation of the website by the user and within the limits of available stocks.

JV TACTICAL AIRSOFT is very vigilant about the availability of its products and accepts orders while stocks last. However, in the event of unavailability of one of the products, the buyer will be informed as soon as possible and will be refunded without delay, if the purchase has been validated, and at the latest within thirty days of payment of the sums qu 'he paid.

Disclaimer on terms of use

The use of Airsoft products must be carried out carefully and thoroughly by adults. Airsoft is an activity that should be considered experimental. There are no guarantees from distributors / manufacturers / vendors / retailers regarding the performance and life of any Airsoft item. By purchasing the products, the purchaser and the user assume full responsibility for all risks associated with their implementation AND will not hold the manufacturers / sellers / distributors / retailers, as well as owners and employees, responsible for any accident, injury, death, property damage.

Items purchased on the JV TACTICAL AIRSOFT site must comply with proper use of the products. The user must be aware of the recommendations for use listed above, as well as on the article page (s) and on the leaflet (s) provided:

- wear protective goggles before handling,

- keep items out of the sight and reach of children,

-keep the articles away from heat, at normal temperature,

- do not throw away the packaging or used items on the public highway,

-Product modifications are strictly prohibited.

Price

All prices mentioned on the JV TACTICAL AIRSOFT site are inclusive of all taxes (TTC). The items ordered belong to JV TACTICAL AIRSOFT until full payment has been received. The prices are indicated in euros, they are valid in metropolitan France, Corsica, Monaco and can be converted into dollars and pounds abroad. They take into account any reductions, and are inclusive of VAT, applicable on the day of the order.

The prices indicated on the website are guaranteed until the expiry date indicated in the offer. They do not include the delivery costs which will be added during the validation of the order:

-Fees applicable to the different delivery methods available;

-Standard Colissimo delivery to a relay point in France within 48 hours (the choice of the relay point is made after payment): € 6,80 for any order less than 0,25 kg, € 7,86 for any order between 0,25 kg and 0,5 kg, € 8,92 for any order between 0,5 kg and 0,75 kg, € 9,83 for any order between 0,75 kg and 1 kg, € 11,11 for any order included between 1 kg and 2 kg, 12,40 € for any order between 2 kg and 3 kg, 13,68 € for any order between 3 kg and 4 kg ... Free delivery for any order over 200 €;

-Standard Colissimo delivery to the address of your choice in France within 48 hours: € 8,54 for any order less than 0,25 kg, € 9,60 for any order between 0,25 kg and 0,5 kg, 10,66 , € 0,5 for any order between 0,75 kg and 11,72 kg, € 0,75 for any order between 1 kg and 12,97 kg, € 1 for any order between 2 kg and 14,23 kg, € 2 for any order between 3 kg and 15,48 kg, € 3 for any order between 4 kg and XNUMX kg;

-Delivery in relay point the next day in France (Chronopost): soon available;

-Express delivery to the address of your choice in France (Chronopost): available soon.

The order will be shipped within a maximum of 7 working days from the date of payment of the order. JV TACTICAL AIRSOFT CUSTOM reserves the right to modify the price of the products, the supply, their availability times, according to the constraints FIXED OR DETERMINED by the manufacturers and / or suppliers. For products that REQUIRE assembly, the delivery time will be 10 working days maximum.

The full shipping cost rates for France, European countries and countries outside the European Union are shown in “Get an Estimate of Shipping Costs” on the cart page, when you add a product. They are calculated according to the weight of the package and therefore increase according to the weight of the package. 

Payment method

Several payment methods are offered during the validation of your order: 

- By Visa, Mastercard or Electron, American express, via Stripe. Other bank cards are not accepted.

- PayPal: You must have a Paypal account to opt for this payment solution. The shipping costs will be added to the price of the order, after the authorization of Paypal payment.

Delivery

The package is shipped after receipt of payment from the Customer. Nevertheless, JV TACTICAL AIRSOFT is discharged of its delivery obligation due to natural disaster or unexpected force majeure such as strikes, incidents, floods, fires etc. The delivery of the products is made for information only, by the carrier, to the delivery address indicated by the buyer when ordering.

Packages are generally dispatched the same day if the order is placed before 13 p.m., this period may exceptionally extend up to 24-48 working hours in the event of a very strong influx of orders;

The delivery time by Colissimo is generally 48 hours for Metropolitan France and 4 to 8 days for Europe, and varies depending on the country of destination; at except for pcustom product that we order and manufacture on demand (i.e. once your order has been confirmed and paid for), such as 3D SLS products. The delivery time is then 10 to 15 days maximum (or 48 hours if we have it in stock). Your tracking number will be sent to you directly upon delivery of the package to the carrier for any order. 

If the package accidentally arrives opened and / or damaged during delivery and it is accepted, it is essential that the buyer obtains a statement of anomaly established by the deliveryman and immediately reports it to us via the contact form of our website, the day of receipt of the package. Shipping costs include packaging, handling and shipping costs. They can be variable according to the price or the weight of your order.

Important information:

- It is not possible to change a delivery address once the order has been placed or the package has been shipped, regardless of the shipping method;

- It is not possible to add items to an order;

- It is important to mention a valid telephone number when placing your order in order to contact you if necessary about your order, and thus avoid slowing down shipping times.

JV Tactical Airsoft does not in any case communicate the contact details of its customers to a third party person or company with the exception of delivery providers in order to facilitate communication during delivery.

Right of withdrawal and return

In accordance with Law No. 2014-344 of March 17, 2014, the consumer has the possibility of exercising his right of withdrawal within 14 clear days without having to justify reasons. He therefore has 14 days to return, at his expense, the product (s) he has ordered if it (these) does not give him satisfaction, and to cancel his order. .

However, in accordance with the provisions of article L.221-28 of the Consumer Code, this right of withdrawal cannot be exercised for the product (s) made according to the Customer's specifications or clearly personalized ( s) nor for product (s) opened and / or unsealed and / or used after delivery and which cannot be returned for reasons of hygiene or health protection.

The product (s) must be returned in their original packaging and packaging, unopened, without traces, with all accessories, instructions, and possibly gifts. offered, allowing re-marketing in new condition. The return of the products must be accompanied by a letter explaining the reason (s) for the return and indicating the name / first name / address of the customer, the order number of the product as well as the duplicate of the invoice.

All packages must be returned by standard Colissimo delivery method only, to the following address:

JV TACTICAL AIRSOFT

3 place charles péguy,

45300 Pithiviers,

France.

Return costs are the responsibility of the Customer, except in the event of lack of conformity of the products delivered with respect to the Order. In this case, the return costs are the responsibility of JV TACTICAL AIRSOFT. The customer must then contact us immediately by e-mail to notify us. Once the request is processed, JV TACTICAL AIRSOFT will send a link to a return portal to the consumer so that the costs are borne by JV TACTICAL AIRSOFT. For this, the consumer will simply have to fill in the fields indicated, and will thus be able to download the free return slip, made available to him. JV TACTICAL AIRSOFT does not accept postage due packages.

Any risk associated with the return of the product (s) is the responsibility of the Customer. JV TACTICAL AIRSOFT recommends that its Customers subscribe to a package tracking option in order to avoid any inconvenience in the event of loss or theft of products during return transport.

If all the conditions required for the return of the products are not respected, JV TACTICAL AIRSOFT may deduct from the sums to be reimbursed, where applicable, a share of the sale price corresponding to the sale price of the missing products, as well as repair, replacement and / or overhaul of potentially degraded products.

If the conditions mentioned are met, JV TACTICAL AIRSOFT will reimburse the Customer, by the same means of payment as that initially used, all the sums incurred during the order (products returned) with the exception of return costs. , within a maximum period of 30 days from receipt of the return. Furthermore, in the event that the Customer has expressly chosen a more expensive delivery method than the standard delivery method offered by JV TACTICAL AIRSOFT, the additional costs will not be reimbursed and will remain the responsibility of the Customer.

Warranty

JV TACTICAL AIRSOFT is bound by the legal guarantee of its products, provided for in articles 1641 and following of the Civil Code, against hidden defects. This guarantee is exclusive of any other guarantee, in particular any guarantee of result with regard to the satisfaction of the specific needs of the customer. The guarantee is nominative and applies only to natural persons. Legal persons cannot benefit from it and the guarantee cannot be granted to a third party. 

JV TACTICAL AIRSOFT covers the cost of repairs including all taxes of parts and labor, on guaranteed items. Repairs supported are those of random origin, caused by UN PRIMITIVE FAULT,  EXCEPT FOR USER MAINTENANCE OPERATIONS, OR INCIDENTS DUE TO NORMAL WEAR (OR EXTERNAL CAUSE SUCH AS FALLS OR IMPROPER USE) NOT IN ACCORDANCE WITH THE INSTRUCTIONS FOR USE.

The warranty excludes damage resulting from:

- normal wear of parts or lack of maintenance, accident from handling, fire, freezing, theft, immersion of articles;

- transformation of articles by modification of parts;

- insufficient, missing or excess lubrication;

- inattention as well as negligence on the part of the user during the warranty period, and marked errors of use. 

In the event of a defect, the customer must immediately notify us via the contact section of the website, before any warranty is sent. A return slip number will then be assigned to it. He must enter this in the package sent with a duplicate of the invoice, accompanied by a handwritten letter dated and signed, explaining in detail the reasons for this return. The shipping costs of the package are the responsibility of the customer and the return costs are the responsibility of JV TACTICAL AIRSOFT.

JV TACTICAL AIRSOFT is bound to the buyer:

-of the legal guarantee of conformity mentioned in Articles L. 211-4 to L. 211-13 of the Consumer Code (Articles L. 211-4, L. 211-5 and L. 211-12 of the Consumer Code).

Legal notices and confidentiality rules

The protection of your personal data is a real priority for us. As part of the operation of the site www.jvtactical-airsoft.com, we are likely to collect personal data. These data will be processed in accordance with the purposes provided for during collection.

All processing of personal data concerning you is carried out in compliance with the applicable legal provisions. The file has been declared to the CNIL in accordance with the legislation in force. As a merchant site, we collect a certain amount of information necessary to process orders. We treat all this information with the utmost confidentiality. The automated processing of personal information on the merchant's site has been declared to the National Commission for Computing and Liberties.

We are committed to you in order to guarantee the confidentiality of the personal information that you provide to us.

In order to process your order, we need to know and remember some of the parameters communicated to us by your computer; it means that we need to know who you are and thus know the products that you are buying. Cookies are programs used for this sole purpose of memorizing the time of your visit, your identity (known through your username and password) and the contents of your shopping cart as you fill it. Once your purchase is complete, this information is automatically erased, our "cookies" being those called "volatile cookies".

In accordance with the Data Protection Act dated January 6, 1978, you have the right to access, rectify, modify and delete data concerning you. You can exercise this right by sending us a letter to the following address:

JV Tactical Airsoft

3 place charles péguy,

45300 Pithiviers.