These general conditions of sale are concluded between the company “JV TACTICAL AIRSOFT CUSTOM” and individuals wishing to make purchases from this company. These conditions are applicable to all orders placed with the company JV TACTICAL AIRSOFT CUSTOM, registered at the RCS registry, under Siret number: 83528188200018 and to all its invoicing. Consequently, placing an order with JV TACTICAL AIRSOFT CUSTOM constitutes acceptance of all general conditions of sale.
The buyer must declare that they have read these general conditions of sale by checking the box designated for this purpose in order to be able to validate their order on the purchase page. This validation has the value of an electronic signature during the sale, and corresponds to a handwritten signature.
Products
The products offered for sale by JV TACTICAL AIRSOFT are those which appear on the website, on the day the user consults the website and while stocks last.
JV TACTICAL AIRSOFT is very vigilant regarding the availability of its products and accepts orders while stocks last. However, in the event of unavailability of one of the products, the buyer will be informed as soon as possible and will be reimbursed without delay, if the purchase has been validated, and at the latest within thirty days of payment of the sums requested. 'he paid.
Disclaimer on terms of use
The use of Airsoft products must be carried out carefully and thoroughly by adults. Airsoft is an activity that should be considered experimental . There is no warranty from distributors/manufacturers/sellers/retailers regarding the performance and lifespan of any Airsoft item. By purchasing the products, the buyer and user assume full responsibility for all risks associated with their use AND will not hold the manufacturers/sellers/distributors/retailers and owners and employees responsible for any accident, injury, death, material damage.
Items purchased on the JV TACTICAL AIRSOFT site must comply with appropriate use of the products. The user must read the recommendations for use listed above, as well as on the article page(s) and the instructions(s) provided:
-wear protective glasses before any handling,
-keep items out of the sight and reach of children,
-keep the items away from heat, at normal temperature,
-do not throw the packaging or used items on the public highway,
-modifications of the products are strictly prohibited.
Price
All prices mentioned on the JV TACTICAL AIRSOFT website are all taxes included (TTC). The items ordered belong to JV TACTICAL AIRSOFT until full payment has been received. Prices are indicated in euros, they are valid in mainland France, Corsica, Monaco and can be converted into dollars and pounds for abroad. They take into account possible reductions, and are inclusive of tax, applicable on the day of the order.
The prices indicated on the website are guaranteed until the expiry date indicated in the offer. They do not include delivery costs which will be added during validation of the order:
-Charges applicable to the different delivery methods available;
-Standard Colissimo delivery to a relay point in France within 48 hours (the choice of relay point is made after payment): €7.90 for any order less than 0.25 kg, €8.90 for any order between 0.25 kg and 0.5 kg, €9.95 for any order between 0.5 kg and 0.75 kg, €10.85 for any order between 0.75 kg and 1 kg, €12.11 for any order between between 1 kg and 2 kg, €13.60 for any order between 2 kg and 3 kg, €14.78 for any order between 3 kg and 4 kg...;
-Standard Colissimo delivery to the address of your choice in France within 48 hours: €8.90 for any order less than 0.25 kg, €9.60 for any order between 0.25 kg and 0.5 kg, 10 .70€ for any order between 0.5 kg and 0.75 kg, 11.80 € for any order between 0.75 kg and 1 kg, 12.97 € for any order between 1 kg and 2 kg, €14.23 for any order between 2 kg and 3 kg, €15.48 for any order between 3 kg and 4 kg;
-Delivery to a relay point the next day in France (Chronopost): available soon;
-Express delivery to the address of your choice in France (Chronopost): available soon.
The order will be shipped within a maximum of 7 working days from the day the order is paid. JV TACTICAL AIRSOFT CUSTOM reserves the right to modify the price of the products, the supply, their availability times, according to the constraints SET OR DETERMINED by the manufacturers and/or suppliers. For products that REQUIRE assembly, delivery time will be 10 business days maximum.
Full shipping rates for France, European countries and countries outside the European Union are indicated in “Get an estimate of shipping costs” on the cart page, when you add a product. They are calculated according to the weight of the package and therefore increase according to the weight of the package.
Means of payment
Several payment methods are offered when validating your order:
- By Visa, Mastercard or Electron bank card, American express, via Stripe. Other bank cards are not accepted.
- PayPal and Paypal 4 times without fees: You must have a Paypal account to opt for this payment solution. Shipping costs will be added to the order price, after Paypal payment authorization.
Delivery
The package is shipped after receipt of payment from the Customer within 7 working days. However, JV TACTICAL AIRSOFT is discharged from its delivery obligation due to natural disasters or unexpected force majeure such as strikes, incidents, floods, fires, etc. Delivery of the products is carried out for information purposes only, by the carrier, to the delivery address indicated by the buyer when placing the order.
Packages are generally shipped the same day if the order is placed before 1 p.m., or the next day, this delay can extend up to 7 working days in the event of a very high influx of orders (excluding weekends and public holidays). ) ;
The delivery time by Colissimo is generally 48 hours for mainland France and 4 to 8 days for Europe, and varies depending on the country of destination; with the exception of custom-made products that we order and manufacture on demand (i.e. once your order has been validated and paid), such as 3D SLS products. The delivery time is then 10 to 15 days maximum (or 48 hours if we have it in stock). Your tracking number will be sent to you directly upon delivery of the package to the carrier for all orders.
If the package arrives accidentally opened and/or damaged during delivery and it is accepted, it is essential that the buyer obtains a statement of anomaly established by the delivery person and notifies us immediately via the contact form of our website, the day of receipt of the package. Shipping costs include packaging, handling and postage. They may vary depending on the price or weight of your order.
Important information:
- It is not possible to modify a delivery address once the order has been placed or the package has been shipped, regardless of the shipping method;
- It is not possible to add items to an order;
- It is important to mention a valid telephone number when placing your order in order to contact you if necessary, regarding your order, and thus avoid slowing down shipping times.
JV Tactical Airsoft does not under any circumstances communicate the contact details of its customers to any third party person or company with the exception of delivery providers in order to facilitate communication during delivery.
Right of withdrawal and return
In accordance with Law No. 2014-344 of March 17, 2014, the consumer has the possibility of exercising his right of withdrawal within 14 clear days without having to provide reasons. He therefore has 14 days to return, at his own expense, the product(s) he ordered if they do not satisfy him, and to cancel his order. .
However, in accordance with the provisions of article L.221-28 of the Consumer Code, this right of withdrawal cannot be exercised for product(s) made according to the Customer's specifications or clearly personalized ( s) nor for product(s) opened and/or unsealed and/or used after delivery and which cannot be returned for reasons of hygiene or health protection.
Please contact us before returning product(s) in order to best handle your request. The product(s) must be returned in their original packaging and packaging, unopened, without traces, with all accessories, instructions, gifts if applicable. offered, allowing re-marketing in new condition. The return of products must be accompanied by a letter explaining the reason(s) for the return and indicating the customer's name/first name/address, the product order number as well as a copy of the invoice.
All packages must be returned by standard Colissimo delivery method only.
Return costs are the responsibility of the Customer, except in the event of lack of conformity of the products delivered in relation to the Order. In this case, the return costs are the responsibility of JV TACTICAL AIRSOFT. The customer must then contact us immediately by e-mail to notify us. Once the request has been processed, JV TACTICAL AIRSOFT will send a link to a returns portal to the consumer. To do this, the consumer will simply have to fill in the fields indicated, and will thus be able to download the free return voucher, made available to them. JV TACTICAL AIRSOFT does not accept freight collect packages.
Any risk linked to the return of the product(s) is the responsibility of the Customer. JV TACTICAL AIRSOFT recommends that its Customers subscribe to a package tracking option in order to avoid any inconvenience in the event of loss or theft of products during return transport.
If all of the conditions required for the return of products are not respected, JV TACTICAL AIRSOFT may deduct from the sums to be reimbursed, where applicable, a share of the sale price corresponding to the sale price of the missing products, as well as the repair, replacement and/or restoration of any damaged products.
If the conditions mentioned are met, JV TACTICAL AIRSOFT will reimburse the Customer, by the same means of payment as that initially used, all sums incurred during the order (products returned) with the exception of return costs. , within a maximum period of 30 days from receipt of the return. Furthermore, in the event that the Customer has expressly chosen a more expensive delivery method than the standard delivery method offered by JV TACTICAL AIRSOFT, the additional costs will not be reimbursed and will remain the responsibility of the Customer.
Guarantee
JV TACTICAL AIRSOFT is bound by the legal guarantee of its products, provided for in articles 1641 et seq. of the Civil Code, against hidden defects. This guarantee is exclusive of any other guarantee, in particular any guarantee of results with regard to the satisfaction of the specific needs of the customer. The guarantee is nominative and applies only to individuals. Legal entities cannot benefit from it and the guarantee cannot be granted to a third party.
JV TACTICAL AIRSOFT covers repair costs including VAT for parts and labor, on guaranteed items. Supported repairs are those of random origin, caused by UN PRIMITIVE DEFECT, EXCEPT FOR MAINTENANCE OPERATIONS by the user, OR INCIDENTS CAUSED BY NORMAL WEAR (OR EXTERNAL CAUSE SUCH AS FALLS OR IMPROPER USE) NOT IN COMPLIANCE WITH THE INSTRUCTED USE INSTRUCTIONS.
The guarantee excludes damage emanating from:
- normal wear and tear of parts or lack of maintenance, accidental handling, fire, freezing, theft, immersion of items;
- the transformation of articles by modification of parts;
- insufficient, absence or excess lubrication;
- inattention as well as negligence of the user during the warranty period, and gross errors of use.
In the event of a defect, the customer must immediately notify us via the contact section of the website, before any shipment under warranty. A solution will be offered depending on the product, the defect, etc.
He must indicate this in the package sent with a duplicate of the invoice, accompanied by a handwritten letter dated and signed, explaining in detail the reasons for this return.
The costs of shipping the package, sending and returning it, are the responsibility of the customer.
Once the package is received in our warehouse, we carry out a careful check of the product contents.
Any proposed repairs or solutions will then be processed in accordance with our returns policy. In the event of a partial return complying with the conditions stipulated above, the shipping costs initially paid by the customer will be subject to deductions upon reimbursement, depending on the unreturned part of the order.
JV TACTICAL AIRSOFT is obliged to the buyer:
- the legal guarantee of conformity mentioned in articles L. 211-4 to L. 211-13 of the Consumer Code (articles L. 211-4, L. 211-5 and L. 211-12 of the Consumer Code ).
Legal notices and confidentiality rules
The protection of your personal data is a real priority for us. As part of the operation of the site www.jvtactical-airsoft.com, we may collect personal data. This data will be processed in accordance with the purposes intended during collection.
Any processing of personal data concerning you is carried out in compliance with the legal provisions applicable in this matter. The file has been declared to the CNIL in accordance with current legislation. As a merchant site, we collect a certain amount of information necessary to process orders. We treat all this information with the utmost confidentiality. The automated processing of personal information on the merchant's site has been declared to the Commission Nationale de l'Informatique et des Libertés.
We commit to you to guarantee the confidentiality of the personal information you provide to us.
In order to process your order, we need to know and remember some of the parameters communicated to us by your computer; this means that we need to know who you are and thus know the products you are purchasing. Cookies are programs used for the sole purpose of memorizing the time of your visit, your identity (known through your nickname and password) and the contents of your shopping cart as you fill it. Once your purchase is completed, this information is automatically deleted, our "cookies" being those called "volatile cookies".
In accordance with the Data Protection Act dated January 6, 1978, you have the right to access, rectify, modify and delete data concerning you. You can exercise this right by sending us a letter to the following address: JV Tactical Airsoft, 3 place charles péguy, 45300 Pithiviers.